A leader in customer experience, futurist and author
Blake Morgan has made a name for herself as an expert in what customers want. The internationally recognised customer experience futurist has authored two books on the topic.
A writer of note, both her books “More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences” and “The Customer Of The Future: 10 Guiding Principles For Winning Tomorrow’s Business” have received raving reviews. Indeed, Blake Morgan centres her talks around them.
A guest lecturer at Columbia University and the University of California, San Diego, Blake Morgan is also a member of the adjunct faculty at the Rutgers Executive MBA program. She also regularly contributes to or is quoted by such magazines as Forbes, the Harvard Business Review, and Hemisphere Magazine. The host of The Modern Customer Podcast, Blake Morgan does weekly customer experience videos on YouTube called Blake’s Take.
With regards to her working experience, Blake Morgan has worked with the likes of Accor Hotels, Accenture, Comcast, Allstate, Genentech, Ericsson, Omron, Verizo, Parker Hannifin, and Adobe, to name but a few.
Ranked as one of ICMI’s Top 50 Thought Leaders to Follow on Twitter in 2016, Blake Morgan has also been Clearbridge’s #1 Social Customer Service expert to follow and one of Customer Gauge’s top 20 customer services experts to follow in 2017.
Blake Morgan has seen her work endorsed by some of the top CEOs in the world. Because of her credibility in her field, she has managed to do interviews for her podcasts with top executives from leading companies.
Blake Morgan is a passionate speaker about all aspects of the customer experience. She has a unique ability in explaining how technology shapes the customer experience and what large corporations can do to enhance and use this information. She lives in the USA and presents in English.
“Customer experience is a critical business opportunity, but it can be challenging for employees to understand and act on. Blake really brought this topic to life with a compelling and entertaining presentation for my leadership team. She spurred some great team thinking and discussions.”
“Blake has a unique ability to take a complex topic such as how technology is re-shaping the customer experience and break it down for audiences to easily understand and implement. There is a lot of terminology being thrown around today in relation to customer service: digital transformation, machine learning, automation, artificial intelligence, and IoT. Blake makes sense of it all while taking the audience on a journey of what it takes to build the right customer experience for your business! She did a fantastic job presenting at InsurCon2018.”
“When it comes to customer experience Blake is a true leader in the space. She is an engaging, insightful, and fun speaker and I highly recommend her for your next event.”
“Blake delivered an impactful speech on customer experience to our senior leadership team. She left us with inspiring ideas we could apply to our own manufacturing business.”