Carla Carvalho Dias Portugal Aeroplan Spain Aeroplan

Portugal – Customer Service Expert

Speaker's Fee:

D £3 - £5,000

  • Leadership, Management and Customer Service Conference Speaker.
  • Addresses teams all over Europe on improving their business skills internally and externally.
  • Educates and motivates sales and customer service professionals based on her dedicated research.

Carla Carvalho Dias is a public speaker and author of two best selling business book called ‘Top Service – It’s Your Choice’ and ‘Art in War in Customer Service’

Carla Carvalho Dias has a degree in Mechanical Engineering with a specialization in Thermodynamics and Fluids, by Coimbra University.  With 20 years of professional experience, she is founding partner of Visão Integrada, where she specialized in restructuring and reorganizing companies in several business areas and countries including Portugal, Spain, Italy, Switzerland and Angola.

She specialises in speaking on leadership, management and in particular on customer and client service.  A certified coach (ICF) Carla speaks in five languages and has previously spent 16 years as a Management Consultant for clients across Europe and Africa.

Carla has spoken to more than 30,000 people over the past 20 years. Her keynote talks achieve great feedback from clients that include General Motors, Sonae, Ptelecom and Europcar. Carla also appears  on television and radio regularly.

Comfortable presenting in front of audiences of 5 to 1500 participants along these year her clients include; school children from 11 to 16, university students, technicians from various sectors such as construction or telecommunications, sales teams, back office teams, dentists, veterinarians, fitness industry and boards of directors . This is the evidence that “Top Service Talk” is transversal in both concept and style.

Carla Carvalho Dias, takes on as her mission in life: “To contribute for the improvement of service culture in Portugal,” and as she therefore says “why not in the rest of the world?”

Carla researches companies prior to giving all keynotes and often prepares for a talk to an organisation or team by conducting a mystery shopping exercise on them.  Her speeches are known for being highly interactive.

Carla speaks across Portugal in centres such as Lisbon and Cascais and across Europe. Carla Carvalho Dias is available for corporate and conference speaker bookings via PROMOTIVATE Speakers Agency Europe 00442078711829.

Carla Carvalho Dias

Motivational Speaker Carla Carvalho Dias
  • Leadership, Management and Customer Service Conference Speaker.
  • Addresses teams all over Europe on improving their business skills internally and externally.
  • Educates and motivates sales and customer service professionals based on her dedicated research.
  • ...

Carla Carvalho Dias

Motivational Speaker Carla Carvalho Dias
  • Leadership, Management and Customer Service Conference Speaker.
  • Addresses teams all over Europe on improving their business skills internally and externally.
  • Educates and motivates sales and customer service professionals based on her dedicated research.

Carla Carvalho Dias is a public speaker and author of two best selling business book called ‘Top Service – It’s Your Choice’ and ‘Art in War in Customer Service’

Carla Carvalho Dias has a degree in Mechanical Engineering with a specialization in Thermodynamics and Fluids, by Coimbra University.  With 20 years of professional experience, she is founding partner of Visão Integrada, where she specialized in restructuring and reorganizing companies in several business areas and countries including Portugal, Spain, Italy, Switzerland and Angola.

She specialises in speaking on leadership, management and in particular on customer and client service.  A certified coach (ICF) Carla speaks in five languages and has previously spent 16 years as a Management Consultant for clients across Europe and Africa.

Carla has spoken to more than 30,000 people over the past 20 years. Her keynote talks achieve great feedback from clients that include General Motors, Sonae, Ptelecom and Europcar. Carla also appears  on television and radio regularly.

Comfortable presenting in front of audiences of 5 to 1500 participants along these year her clients include; school children from 11 to 16, university students, technicians from various sectors such as construction or telecommunications, sales teams, back office teams, dentists, veterinarians, fitness industry and boards of directors . This is the evidence that “Top Service Talk” is transversal in both concept and style.

Carla Carvalho Dias, takes on as her mission in life: “To contribute for the improvement of service culture in Portugal,” and as she therefore says “why not in the rest of the world?”

Carla researches companies prior to giving all keynotes and often prepares for a talk to an organisation or team by conducting a mystery shopping exercise on them.  Her speeches are known for being highly interactive.

Carla speaks across Portugal in centres such as Lisbon and Cascais and across Europe. Carla Carvalho Dias is available for corporate and conference speaker bookings via PROMOTIVATE Speakers Agency Europe 00442078711829.

Biography

Client Testimonials

'As mensagens da Carla são simples, sem preconceitos, práticas e abrangentes. O Serviço de Excelência que, em si tem mensagens tão profundas, chega a todos de forma entendível, clara e aplicável. A Carla tem esta capacidade inata: a de tornar simples o que é complexo, aliada a um humor único e a uma criatividade sem limites. É para mim uma referência de Serviço em Portugal e tem um profissionalismo difícil de igualar.'

'A sessão “Top Service a Escolha é Sua” foi excecional. Uma hora e meia de motivação de equipa capaz de superar largamente os incentivos materiais disponíveis.'

'Ser TOP Service… Todos pensamos que prestamos o melhor serviço do mundo, que não podíamos ser mais simpáticos e afáveis com os nossos clientes, ou com quem nos rodeia. E claro que todos queremos, todos os dias, ter o melhor serviço. Até que um dia conhecemos a Carla Carvalho Dias! E aí sim, descobrimos que temos andado adormecidos na “estrada do serviço” e percebemos que “servir é uma arte”… e se for com um sorriso, de uma forma não expectável ou surpreendentemente? Assim sabemos como servir e ser servidos! SMERVE?? Sempre… e de preferência, cada vez mais e melhor!'

Client Testimonials

'As mensagens da Carla são simples, sem preconceitos, práticas e abrangentes. O Serviço de Excelência que, em si tem mensagens tão profundas, chega a todos de forma entendível, clara e aplicável. A Carla tem esta capacidade inata: a de tornar simples o que é complexo, aliada a um humor único e a uma criatividade sem limites. É para mim uma referência de Serviço em Portugal e tem um profissionalismo difícil de igualar.'

'A sessão “Top Service a Escolha é Sua” foi excecional. Uma hora e meia de motivação de equipa capaz de superar largamente os incentivos materiais disponíveis.'

Read More
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Client Testimonials

'As mensagens da Carla são simples, sem preconceitos, práticas e abrangentes. O Serviço de Excelência que, em si tem mensagens tão profundas, chega a todos de forma entendível, clara e aplicável. A Carla tem esta capacidade inata: a de tornar simples o que é complexo, aliada a um humor único e a uma criatividade sem limites. É para mim uma referência de Serviço em Portugal e tem um profissionalismo difícil de igualar.'

'A sessão “Top Service a Escolha é Sua” foi excecional. Uma hora e meia de motivação de equipa capaz de superar largamente os incentivos materiais disponíveis.'

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