Expert in the development of Culture and Customer Experience
Europe
Portugal
Carla Carvalho Dias is a Portugues public speaker and author of two best-selling business books called ‘Top Service – It’s Your Choice’ and ‘Art in War in Customer Service
She has a degree in Mechanical Engineering with a specialization in Thermodynamics and Fluids, from Coimbra University. With 20 years of professional experience, she is a founding partner of Visão Integrada, where she specialized in restructuring and reorganizing companies in several business areas and countries including Portugal, Spain, Italy, Switzerland, and Angola.
She specializes in speaking on leadership, management, and in particular on customer and client service. Carla speaks five languages and has previously spent 16 years as a Management Consultant for clients across Europe and Africa. Carla has spoken to more than 30,000 people over the past 20 years. Her keynote talks achieve great feedback from clients that include General Motors, Sonae, Ptelecom, and Europcar. Carla also appears on television and radio regularly.
“Top Service Talk” is transversal in both concept and style and takes on her mission in life: “To contribute to the improvement of service culture in Portugal,” she, therefore, says “why not in the rest of the world?”
Carla Carvalho Dias / Keynote Topics
'As mensagens da Carla são simples, sem preconceitos, práticas e abrangentes. O Serviço de Excelência que, em si tem mensagens tão profundas, chega a todos de forma entendível, clara e aplicável. A Carla tem esta capacidade inata: a de tornar simples o que é complexo, aliada a um humor único e a uma criatividade sem limites. É para mim uma referência de Serviço em Portugal e tem um profissionalismo difícil de igualar.'
'A sessão “Top Service a Escolha é Sua” foi excecional. Uma hora e meia de motivação de equipa capaz de superar largamente os incentivos materiais disponíveis.'
'Ser TOP Service… Todos pensamos que prestamos o melhor serviço do mundo, que não podíamos ser mais simpáticos e afáveis com os nossos clientes, ou com quem nos rodeia. E claro que todos queremos, todos os dias, ter o melhor serviço. Até que um dia conhecemos a Carla Carvalho Dias! E aí sim, descobrimos que temos andado adormecidos na “estrada do serviço” e percebemos que “servir é uma arte”… e se for com um sorriso, de uma forma não expectável ou surpreendentemente? Assim sabemos como servir e ser servidos! SMERVE?? Sempre… e de preferência, cada vez mais e melhor!'
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