Frank Bunge has a proven track record in Service Excellence and Customer Experience with more than 20 years of experience as Managing Director and Senior Executive to draw on.
In recent years he, in particular, focused on business transformation challenges in context with Digitalization. Besides his Managing Director of CXC International GmbH, Frank Bunge establishes the focus team Customer Service Excellence as Business Partner at TCI – Transformation Consulting International GmbH, using his expertise as service expert and leader in the B2B business in branches like Machine Building, Health Care and Automotive.
Former Global After Sales Services Director for Leica Microsystems was responsible for the companies after sales business. He is a certified SAFe® 5 Program Consultant and trained Master Black Belt in Value Stream Mapping and Transactional Process Improvement.
Frank collaborates closely with ISS Business School in international Service projects as well as Management training and coaching.
Frank is a speaker who can clarify the challenges and pitfalls encountered in business, adding his take on things while engaging audiences at the same time. His experience garnered over the years in the industry is shared and his solution finding process.
Frank speaks and presents in either German or English.