Customer Service & Marketing Guru & Brilliant Conference Speaker & Author
Geoff Ramm, creator and author of Celebrity Service and OMG Marketing believes that jaw-dropping marketing attracts customers, while great customer service results in lucrative, repeat business. He uses his Jedi Mind Trick in order to make customers come to you, making you the envy or your competitors and raved about by your industry.
Geoff Started out by launching start-up entrepreneurs after graduating in marketing and becoming a marketing manager for a motor retail group working with global giants such as Honda, Toyota, and Chrysler. This led to him starting his own consultancy business in 2002, and becoming a professional speaker in 2008, sharing his wealth of ideas in order to inspire others.
His clients span six continents, all of which use his insights on customer service and marketing to outperform their competitors.
OMG Marketing has made a vast impact on companies such as the Bauer Media Group, Indian giant TATA, and Tiger Brands South Africa. Not only have these companies seen major increases in sales, but TATA won two Direct Marketing Association Awards following a two-day OMG masterclass.
Geoff’s Celebrity Service had EC English Language Schools create the ‘Orange Carpet Experience’, an endeavor that transformed their worldwide service offering to pupils, resulting in their nomination for the 2016 UK Customer Experience Award.
Motordirect was inspired to upgrade their service levels for B2B clients, an initiative that resulted in the company being presented with the Wholesaler of the Year 2016 Award from Motorcycle news.
Geoff’s customer service and marketing philosophy: “When the competition goes one way, do you follow them, or od uoy og eht rehto yaw?”
His marketing belief: “Inspire your team. Engage your attendees. Excite your customers.”
Corporate: British Airways, Dixons Carphone, Sage UK, REA Australia, TATA in Mumbai, and Finnair in Helsinki.
Associations: Centrepoint Alliance Australia, Builders Merchants Federation Malta, IACC Italy, and Advantage Travel UK.
Internal Teams: TATA, MILA, Cheval, GWLG, and Cosatto.
Entrepreneurial: The MADE Festival, Goldwell Australia, SageWorld, KCOM, Mumsnet, and ENJO.
Geoff Ramm believes in engaging with his audience even before an event. He is quite willing to present videos to be sent to attendees, interviews and copy for your newsletter or website, and copies of his slides so that you can familiarise yourself with the key points in his presentation. In short, he will do whatever it takes to make your event successful, even liaising with tech people and doing follow-up sessions.
Each presentation is personalised, including ideas, images, stories, and videos in order to create a lasting impact and high takeaway value. He does not rely on an abundance of graphs and charts, as he uses ‘real life’ experiences from the world over to help you transform your ideas to achieve greater results.
Geoff does not believe in repeating himself, instead, he opts to customise his message to fit the audience.
His audiences are entertained, become engaged, and leave inspired!
Geoff Ramm is a highly engaging and entertaining keynote speaker. He is available for conference speaking and hosting and consulting opportunities by PROMOTIVATE™ Speakers Agency. To check Geoff’s availabiliy and fee call +44 (0)2078711829.
"Historic. Everyone is still talking about you"
"One of the nicest and easiest speakers to work with"
"Definite highlight of the day"
"Simply amazing. It set our service bar even higher"