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Hamish Taylor

Hamish Taylor

Former CEO, Expert Speaker Business Change, Customer Service & Leadership


Europe

Scotland

United Kingdom

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Hamish Taylor has an award winning record of driving innovation and change in a number of very different environments and is now recognised as one of the world’s leading experts in innovation, change, customer focus, brand management and performance.

Taylor brings a combination of an outstanding corporate background with an excellent ability to inspire audiences.

He is in serious demand and has given keynotes and held workshops for over 200 organisations in 30 different countries. Without fail, Taylor receives outstanding testimonials from his customers, from Prime Ministers and CEO’s to front line staff; from major multi-nationals to small groups; from Sales/Marketing and Executive teams to HR, Risk, Finance and many other functions. His own experiences mean that his keynotes are relevant and demonstrate practical ways of achieving breakthroughs for teams.

Taylor was trained in brand management at Procter and Gamble before becoming a Management Consultant at Price Waterhouse. He then became Head of Brands at British Airways, CEO of Eurostar, and CEO of Sainsburys Bank – all before he was 40.  In each case, he left behind a record of significant growth triggered by a willingness to challenge the industry and organisations normal practices and direct emphasis on the customer at the core of all corporate activities.

He is well known as the “master thief” by the Inspired Leaders Network due to his record of stealing ideas from one environment to use in another including yacht designers for aircraft interiors, Disney to help with airport queuing, and rugby referees for new approaches to risk and compliance.

Hamish Taylor specialises in keynote speaking but is also much in demand for to host or lead Masterclasses (including interactive exercises).

“Hamish Taylor takes some beating”  – The Times

Recent High Profile Speaking: 

Mumbai – EY India Entrepreneur of the year Awards,  Kuala Lumpur – Business leaders masterclass,  Athens – CEO’s Conference
London Organising Committee of the Olympic Games – ‘masterclass demonstrating lessons to be learned from Olympic sports’
Latvia – Keynote to business leaders with Latvian Prime Minister
USA – World HR Directors Conference – ‘How to Put the Customer at the Core of HR Activity’
Berlin – Blackberry Innovation Awards Keynote

Recent in-house Keynotes, Masterclasses and/or Facilitation:

Clifford Chance, Eversheds, Law Society, Ernst and Young, PWC. (Professional Services); Barclays, Royal Bank of Scotland, Lloyds Group, Institute of Financial Services, Zurich,UBS (Financial services); Oracle, Sabre, Mindtree, Infosys (Technology); L’Oreal, PZ Cussons and SC Johnson (Consumer Goods), Johnson and Johnson, Bristol Myers Squibb, Novartis, Abbot Laboratories, Merck, Syngenta (Pharma/life sciences), Interserve, Lafarge (Building/facilities mgt), Sellafield (Nuclear Power), Cigna (Healthcare), British Telecom.

  • "Dynamic and energetic messages; Hamish challenged our thinking and made us view some of our leadership issues as opportunities"

    Camelot

  • Hamish Taylor "Dynamic and energetic messages; Hamish challenged our thinking and made us view some of our leadership issues as opportunities"
    5 / 5
  • “One of the best presentations I have ever seen, let alone had the good fortune to Chair”

    Chairman, Economist IT Directors Conference

  • Hamish Taylor “One of the best presentations I have ever seen, let alone had the good fortune to Chair”
    5 / 5
  • 'Inspirational presentation on customer centricity from ‪Hamish Taylor at ‪#GartnerSCC. Leadership storytelling at its very best!'

    Gartner SCC Conference

  • Hamish Taylor 'Inspirational presentation on customer centricity from ‪Hamish Taylor at ‪#GartnerSCC. Leadership storytelling at its very best!'
    5 / 5
  • 'Hamish is an outstanding live speaker. He is very professional, enthusiastic and knowledgeable and he inspires the audience. I would absolutely recommend him to other clients.'

    Julia Helback, Dubai Dome Exhibitions LLC

  • Hamish Taylor 'Hamish is an outstanding live speaker. He is very professional, enthusiastic and knowledgeable and he inspires the audience. I would absolutely recommend him to other clients.'
    5 / 5
  • 'Hamish Taylor‪ can only be described as inspirational. Thank you for your time at the @salesforce event today. Now to disrupt the industry!'

    Carl Carter – Salesforce

  • Hamish Taylor 'Hamish Taylor‪ can only be described as inspirational. Thank you for your time at the @salesforce event today. Now to disrupt the industry!'
    5 / 5
  • 'Your content was thought provoking and the delivery was excellent, it really enhanced the whole event and I believe gave our guests lots to think about. We have had some great feedback from attendees already!'

    Ian Beaumont, Partner KPMG LLP

  • Hamish Taylor 'Your content was thought provoking and the delivery was excellent, it really enhanced the whole event and I believe gave our guests lots to think about. We have had some great feedback from attendees already!'
    5 / 5

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