United Kingdom: A globally-renowned authority on customer centricity and customer experience
England
Europe
United Kingdom
A speaker, educator, author, and advisor, Martin Newman is a globally renowned authority on customer centricity and customer experience. Regarded as the Consumer Champion, he founded The Customer First Group and Customer Service Action. Many people consider him a force for positive change for both consumers and brands.
Someone with over forty years of experience in their field, Martin Newman has led multichannel operations for some of the world’s most recognised retail brands. Amongst these, he includes Harrods, Burberry, Pentland Brands like Speedo and Berghaus, Intersport, and Ted Baker.
After leaving his career in the consumer sector, Martin Newman founded Practicology, a global e-commerce and digital consultancy. He sold the company in 2018. By then, the agency had a global staff contingent in 100 offices spanning the UK, EU, Middle East, and Asia. He has since set up The Customer First Group and Customer Service Action. The latter is a consumer-facing platform.
Someone who has his finger on the pulse of customer behaviour and their needs, Martin Newman helps consumer-facing organisations future-proof their businesses by focusing on customer satisfaction. He champions consumers, brands, and businesses in everything he does.
An astute businessman, Martin Newman is also the bestselling author of The Power of Customer Experience and 100 Ways to Improve Customer Experience. The latter was shortlisted for the Business Book of the Year Award in 2019.
Martin Newman is a sought-after speaker in the customer experience and customer-centricity niche. He has appeared at numerous global events and presented keynotes for some of the world’s leading brands. These include, amongst many others, Toyota, Meta, GSK, and Pandora. His talks entertain, inspire, and educate, leaving audiences with actionable insights. He lives in the United Kingdom and presents in English.
“Incredibly engaging (and humorous) keynote!Thank you for an outstanding presentation. You captivated the audience and provided a real practical step-by-step guide to putting the customer at the heart of a multichannel business. We’ve had great feedback – real great content – and appreciate you joining us. Cannot stress how worthwhile you were. 100% recommend booking for CX focused keynote presentations.”
Martin joined our management team last week for our annual two day strategy review. He is truly an expert on customer centricity in a multichannel environment. He stretched us and challenged us through engaging presentations as well as helped us articulate key strategies with a focus on digital and customer centricity.”
“Martin was the opening keynote speaker at Metapack’s annual Delivery Conference, TDC Global 2020. He delivered a great presentation on the roadmap to customer centricity, focussing the audience on a key theme for the day – the importance of putting consumers’ expectations and experience front and centre of their business’s strategy to drive customer engagement . His passion for the subject and energy on stage saw him rate as one of the top speakers of the day.”
“Martin’s knowledge and experience in the retail space makes him a thought leader. His business knowledge and professional delivery style made the event a winner.”
"The first word that comes to mind when I think of Martin – Inspirational! He is a leader who personifies customer centricity and is able to articulate it in practical, common sense ways that very few people are able to, yet everyone who interacts with him can easily digest. A leader who is able to engineer the most complex business plans through putting the customer right into the centre of them and help organisations build a customer first culture and business models. If you are looking to build a sustainable business that is future proof ready, designed for the customer of today and tomorrow, Martin is unquestionably the man you want with you every step of the way!"