Dynamic Rachel Botsman is regarded as one of the most influential thinkers in the field of trust and technology and its influence on our lives, work environment, and the manner in which we conduct business. Her expertise in her field has seen her named Young Global Leader by the World Economic Forum, one of the 50 most influential thinkers in the world by Thinkers50, and added to Fast Company’s Most Creative People in Business.
Rachel Botsman, a lecturer at Oxford University’s Saïd Business School, designed and teaches the world’s first MBA course focused on the “Collaborative Economy”. She is currently designing a course on “Trust in the Digital Age.”
Rachel is also the author of two highly acclaimed books. ‘Who Can You Trust? How Technology Brought Us Together – and Why It Could Drive Us Apart’ looks at trust issues in the wild field of technology and artificial intelligence, while ‘What’s Mine is Yours: How Collaborative Consumption is Changing the Way We Live’ sees her predict the rise of sharing economy companies such as Uber Airbnb, and TaskRabbit long before they gained popularity. This concept was named one of the “Ten Ideas That Will Change the World” by TIME.
Besides penning her two books, Rachel regularly writes and comments for The New York Times, The Guardian, and Harvard Business Review, amongst others, and is also a contributing editor for Wired. She is also regularly featured in the media and has been a panel member of interviewee on ABC, SBS, NPR, BBC, and many more.
As a speaker, Rachel Botsman has the ability to simplify complex ideas, making them accessible to a wide range of audiences. Amongst her many speaking engagements, she counts various TED talks, Xero, Google, World Business Forum, World Economic Forum, Goldman Sachs, and many more, as well as various government agencies.
To survive and thrive, an organization needs trust – and we need it now more than ever. It’s fundamental to almost every action, relationship and transaction. Yet the rules of how trust is built managed, lost and repaired are rapidly changing in the digital age. The trust we used to place in traditional institutions – governments, banks, media, and charities – has hit an all-time low. Trust is now flowing horizontally through systems and networks, in some instances to our fellow human beings and, in other cases, to programs and bots. The implications, both good and bad, for organizations, institutions and society are immense. Be it data breaches or misinformation, automation or algorithms, technology can feed our deepest fears yet embody our greatest hopes.
Drawing on extensive research and stories from her new book, Who Can You Trust?, Rachel Botsman illuminates with clarity, humour and optimism, the real impacts of technology on trust, giving companies clear language and thinking to embed trust into the fabric of the organization. She reveals in ways that are both entertaining and informative, what leaders and companies need to adapt to this new era, to gain and keep customer’s trust.
The collaborative/sharing economy is creating entirely new ways of doing business that are significantly impacting the way we live, work, bank and consume. We’re now more likely than ever before to trust strangers more than established authorities: we’re opening our homes and our cars to them.
Rachel takes audiences deep inside the ventures that are challenging the status quo – from Airbnb to Lyft, TaskRabbit to Transferwise – and identifies common reasons that make a sector ripe for disruption. She guides us through how start-ups think differently about value, trust, and scale.
She leaves audiences inspired by the scale and growth in the collaborative economy and provides clear insights on how organizations can think like an entrepreneur to respond to some of the most revolutionary changes we’ve seen in business and society in centuries.
“The feedback from her session on trust has been wonderful! All of our delegates really felt they could take a lot away and actually apply it, which of course is our ultimate goal.”
“Her presentation was exceptionally well received, with delegates giving her average score of 9.3, making Rachel our best speaker ever in the history of our conferences.”
“Rachel was one of our best-rated speakers ever! People actually texted me just to let me know how amazing her keynote speech was.”
“Not one single day has gone by since the event without external and internal commendations on your engagement with our audience. Your message really connected and impacted the entire audience. It was also evident via our social engagement metrics.”
“Her talk at Microsoft Research both provoked and inspired, setting off an active conversation that continues to this day and world-wide within the company.”
“It was a high-energy, thought provoking session, and a wonderful way to close the conference. I am sure participants left with new perspective on their businesses. “