Robert Craven

• Internationally acclaimed marketing and strategy expert adviser to global brands.
• An expert authority on putting customer service at the forefront of business operations.
• Awarded the UK’s #1 Business Speaker; Programme Director at renowned Cranfield School of Management.

Robert is a first-class, international keynote business speaker, author and consultant who enthusiastically shares his ‘free of nonsense’ approach with his audiences.

Setting up and running his first business, age 21, and now advising PLCs and multinationals, Robert has seen most every aspect of running and growing a business. Robert has worked on designing and implementing strategy and marketing projects with household names such as Virgin, Barclays and BlackBerry and has contributed to success stories such as Nando’s, Mitie and Dickies.

Robert delivers presentations that are highly relevant and action-focused: a unique blend of hard facts, latest thinking, intuitive insights and good old-fashioned common sense with a healthy sense of humour. All focused on actionable takeaways that the audience can and will be able do after the event. Obsessed with customers, Robert will get the whole conference to think hard about the who, what, why, where and how of winning and keeping customers and clients.

Robert is also Managing Director of The Directors’ Centre – the consultancy for growing businesses. The team of been-there-done-it consultants and entrepreneurs work with a select number of directors to grow and develop the client’s business for the long-term. The focus is on delivering results. Recent clients include FTSE 100 as well as Fast Growth 100 businesses, from Barclays to Bigham’s.

Speaking

• UK’s #1 Business Speaker (Speaker Mix.com, 2013)
• Member, Global Speakers Federation
• Fellow, Professional Speaking Association

Academic

• Programme Director, Cranfield School of Management
• Visiting Professor, Toulouse Business School
• Formerly Head of Consulting/Training, Warwick Business School
• MBA, Warwick Business School

Author

Author of six business books, Robert’s work has been acted upon by thousands. Books include:

• Customer is King and Kick-Start Your Business (Forewords by Sir Richard Branson)
• Grow Your Service Firm
• Bright Marketing