#1 Global Customer Service Expert
Asia
Singapore
Ron Kaufman, with his powerful insights into global best practices regarding customer service and building service cultures, is regarded as the world’s leading educator in this field. His over twenty years’ experience in the industry combined with his energetic keynotes, has seen him rated one of the “Top 25 Who’s Hot” speakers by Speaker Magazine.
The eloquent Ron Kaufman, besides being a powerful speaker, is also a prolific author with a New York Times and USA Today bestseller, “Uplifting Service! The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet” under his belt. He is also the author of various downloadable books on service, business, and inspiration.
Ron is also the founder of UP! Your Service, a company that enables both leaders and organisations to build uplifting service cultures for sustainable advantage. His passion and result-driven commitment have resulted in proven methods that help clients upgrade their service performance while building strong service cultures. The unique approach he follows with regards to leadership and learning have seen him featured in the Wall Street Journal, New York Times, and USA Today, as well as led to his invitation to Asia by Singapore Airlines the government of Singapore in 1990. His brief was to create and launch a national service quality organisation. Ron Kaufman still lives in Singapore, building on this dream.
Ron Kaufman is a graduate of Brown University USA and a professional member of the Author’s Guild, Global Speakers Federation, and International Association of Learning Providers. Amongst his many clients, amongst them several government agencies and multinational corporations, he includes Nokia Siemens, Singapore Airlines, Marina Bay Sands, Changi Airport, Johnson&Johnson, Federal Express, Microsoft, ExxonMobil, and Xerox.
A much sought-after speaker, Ron Kaufman has an infectious enthusiasm that, combined with his superb delivery style connects him to his audiences on a tangible level. The end result is a great audience experience with superior takeaways that are imminently applicable.
Speaking Topics
“We worked with Ron over an 18 month period to deliver his programs throughout our business. During this time we found Ron to be a superb catalyst for change, inspiring all those around him to up their game and put the customer at the center of all they do. His secret lies in his infectious enthusiasm, simple ideas superbly delivered and his ability to connect.”
“Ron set the tone for the conference by immediately connecting with our audience. Schlumberger is committed to excellence in customer service for our external clients and Ron’s taught us the importance of customer service internally. At the conclusion of the event, we now feel we have a better plan for implementation and are excited about the benefits that his education has provided.”
“It’s with ease and actual honor to be able to recommend Ron’s work. When you have a model that is simple in its approach, yet delivered and communicated with such abundant passion & enthusiasm, it’s by no means a coincidence that Ron is a ‘World Leader’ in the field of Service and Customer Experience. Ron’s engagement with an organization is sincere, honest and genuine to the point that you don’t just ‘feel’ that he cares about your success as a company or an individual, you ‘know’ 100% for sure that he feels your pain and shares your determination for success.”
“Our last meeting featuring Ron Kaufman was a great success. There was a tremendous level of energy in the room and everyone left with new tools and ideas to use in their businesses and personal lives.”
“We were inspired by the powerful principles of service excellence that Ron Kaufman taught us. Our heads are buzzing with ideas on how we could implement them in Valamar. The workshop has really given us wings and has also shown us where we want to go.”
“Ron is truly passionate about educating others on uplifting service and really opened our eyes to the little things we can change in our approaches that add tremendous value to ourselves and others.”
“I have never seen anyone put so much valuable information in such a short period of time and do it so delightfully.”
“Ron joined us at our annual Beeline Customer Conference to share his incredible message and experience surrounding Customer Service cultures. Ron is one of the most dynamic, engaging and motivating presenters I have seen. Our team is using many of his concepts and practices to continually improve our Customer Service model. Ron is a must see!”
“Ron provided a 150 minute power session on Customer Service to around 800 delegates and the results were "Unbelievable"! We have had excellent feedback that has included delegates noting that Ron really understood our market place and business. To this end, I must say that Ron did his homework well and presented his material in a contemporary context that incorporated numerous references to the issues of the day.”
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