Ron Kaufman
- Leading educator and motivator for uplifting customer service and building service cultures
- One of Speaker Magazine’s ‘Top 25 Who’s Hot’ speakers
- New York Times best-selling author and USA Today bestseller of “Uplifting Service! TheProven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet”
- The founder of UP! Your Service, a company that enables both leaders and organisations to build uplifting service cultures for sustainable advantage
Ron Kaufman, with his powerful insights into global best practices regarding customer service and building service cultures, is regarded as the world’s leading educator in this field. His over twenty years’ experience in the industry combined with his energetic keynotes, has seen him rated one of the “Top 25 Who’s Hot” speakers by Speaker Magazine.
The eloquent Ron Kaufman, besides being a powerful speaker, is also a prolific author with a New York Times and USA Today bestseller, “Uplifting Service! The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet” under his belt. He is also the author of various downloadable books on service, business, and inspiration.
Ron is also the founder of UP! Your Service, a company that enables both leaders and organisations to build uplifting service cultures for sustainable advantage. His passion and result-driven commitment have resulted in proven methods that help clients upgrade their service performance while building strong service cultures. The unique approach he follows with regards to leadership and learning have seen him featured in the Wall Street Journal, New York Times, and USA Today, as well as led to his invitation to Asia by Singapore Airlines the government of Singapore in 1990. His brief was to create and launch a national service quality organisation. Ron Kaufman still lives in Singapore, building on this dream.
Ron Kaufman is a graduate of Brown University USA and a professional member of the Author’s Guild, Global Speakers Federation, and International Association of Learning Providers. Amongst his many clients, amongst them several government agencies and multinational corporations, he includes Nokia Siemens, Singapore Airlines, Marina Bay Sands, Changi Airport, Johnson&Johnson, Federal Express, Microsoft, ExxonMobil, and Xerox.
Ron Kaufman – Speaker
A much sought-after speaker, Ron Kaufman has an infectious enthusiasm that, combined with his superb delivery style connects him to his audiences on a tangible level. The end result is a great audience experience with superior takeaways that are imminently applicable.
Speaking Topics
- Uplifting Service: Exceeding Customer Expectations One Action at a Time
- Leading the Service-Focused Culture: Creating Superior Service from the C-Suite
- Capturing the Power of a Superior Service Culture: Creating a Sustainable Competitive Advantage
- Building Your Business with Service Partnerships: Making The Most Of The Relationships That Matter