- Customer Centric Digital Marketing Expert, Keynote Speaker
- Award Winning Author & Entrepreneur.
- Leading International Conference Speaker in the Digital Marketing space
- His passion is spreading ideas about the future of customer experience.
Award-winning author and customer relations expert, Steven Van Belleghem started out studying applied economics at the University of Ghent, while his summers were spent at UC Berkley as he wished to specialize in marketing. The start of his professional career saw him as a research assistant at the Vlerick Business School where he is still a guest marketing professor.
2001 had Steven join InSites Consulting, a startup company focussing on online research. In time, he became a shareholder and managing partner. In 2012, Steven started his own company, B-Conversational together with his partner and wife.
Steven Van Belleghem has, so far, been involved in three startups since 1014: Nexxworks, Zembro, and Snackbytes.
He is the author of the 2015 STMA Marketing Book of the Year, ‘When Digital Becomes Human’ and his next book which is also the title of one of Steven’s keynote speeches will be called ‘The Customer The Day After Tomorrow.’ international bestselling books including ‘The Conversation Manager’, ‘The Offer You Can’t Refuse’ and a technology thriller called Eternal.
Steven believes in the combination of common sense, new technologies, an empathic human touch, playing the long-term game and taking your social responsibility to win the hearts and business of customers over and over again.
Steven Van Belleghem – Speaker
According to Steven, “Customer centricity is not about the words you put on a slide, it is about the decision you take towards your customers.”
As a keynote speaker, he specializes in customer relations and the future of customer-centric marketing, especially in our high-speed digital world. According to him, you need to change your mindset when it comes to marketing, recognizing what the customer really wants. One of these, is the human touch, implying that although consumers want things done yesterday, and most things are automated, human interaction is still a necessary part of a company’s success.
Steven has spoken to over 200,000 people in 30 countries as a keynote speaker at conferences worldwide on digital transformation and marketing.
Key Notes On:
- The transformation of customer relationships
- The future of marketing
- Re-inventing your business
- Digital transformation
- The power of conversation
- Modern marketing communications
- 8 customer experience trends are going to be huge next year. From customers’ mental wellbeing to the scaling of local businesses
- The Future of Customer Experience: Digital – Local – Human
- Customer Experience in the age of AI Platforms
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